Member Experience & Sales Specialist

Core Development & Management; Foxborough (MA); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%  %

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver a welcoming, judgment-free experience for members and guests. You will greet people, assist with check‑ins, answer questions, and support club operations with a positive attitude.

The role offers flexible scheduling, opportunities for growth, and responsibilities spanning membership processing, light sales, and maintaining clean facilities within a high-energy fitness environment.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly targets.
• Conduct prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
• Ensure restrooms are clean, stocked and organized by following the cleaning schedule.
• Walk all club areas to address safety/policy issues and cleanliness concerns.
• Address maintenance and facility concerns such as broken/missing equipment.

Skills

Positive attitude

Customer service

Strong communication

Punctual and reliable

Empathy

Listening skills

Sales goals

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver a welcoming, judgment-free experience for members and guests. You will greet people, assist with check‑ins, answer questions, and support club operations with a positive attitude.

The role offers flexible scheduling, opportunities for growth, and responsibilities spanning membership processing, light sales, and maintaining clean facilities within a high-energy fitness environment.