Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Wellness resources

Free gym membership

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to welcome members, assist with sign-ups, tours, and inquiries, and contribute to a positive club atmosphere.

This front desk role focuses on friendly service, handling member questions, processing check-ins, cancellations, and account updates while supporting the Club Manager and team to ensure smooth daily operations.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns; Taking info calls and tours; Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to welcome members, assist with sign-ups, tours, and inquiries, and contribute to a positive club atmosphere.

This front desk role focuses on friendly service, handling member questions, processing check-ins, cancellations, and account updates while supporting the Club Manager and team to ensure smooth daily operations.