Member Experience & Sales Associate

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Training & Development

Employee Discounts

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to greet members, answer calls, and handle tours while ensuring a positive guest experience in a busy club.

You will assist with sign-ups, cancellations, and updating member accounts, and work closely with club management to resolve member questions using strong communication and basic computer skills.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Answer phone calls politely to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to greet members, answer calls, and handle tours while ensuring a positive guest experience in a busy club.

You will assist with sign-ups, cancellations, and updating member accounts, and work closely with club management to resolve member questions using strong communication and basic computer skills.