Member Experience Specialist (Front Desk)

Baseline Fitness; Minot (ND); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Free Membership for self and one guest

Job summary

Planet Fitness - PF Baseline Fitness in Minot, ND is seeking a Customer Service Representative to help deliver a positive member experience and drive new member sales at the front desk.

You will greet potential members, handle front desk tasks, answer calls, give tours, and assist with sign-ups, check-ins, cancellations, BCM amenity usage, and updating member accounts under the Club Manager. The role values friendly communication and teamwork across shifts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Computer basics

Job description

Planet Fitness - PF Baseline Fitness in Minot, ND is seeking a Customer Service Representative to help deliver a positive member experience and drive new member sales at the front desk.

You will greet potential members, handle front desk tasks, answer calls, give tours, and assist with sign-ups, check-ins, cancellations, BCM amenity usage, and updating member accounts under the Club Manager. The role values friendly communication and teamwork across shifts.