Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative at our Fargo club to deliver exceptional member experiences, support new member sales, and handle front desk responsibilities with professionalism. You will greet guests, answer calls, conduct tours, process sign-ups and cancellations, and assist in maintaining a clean and welcoming environment while upholding franchise standards.

Team-oriented, reliable individuals with strong communication and basic computer skills will thrive in this

Qualifications

• Excellent customer service skills.
• Able to greet members and guests warmly.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Front desk

Phone handling

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative at our Fargo club to deliver exceptional member experiences, support new member sales, and handle front desk responsibilities with professionalism. You will greet guests, answer calls, conduct tours, process sign-ups and cancellations, and assist in maintaining a clean and welcoming environment while upholding franchise standards.

Team-oriented, reliable individuals with strong communication and basic computer skills will thrive in this