Member Experience Specialist - Free Membership Included

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a Customer Service Representative to greet members, answer questions, and drive positive experiences at the front desk.

You will handle member sign-ups, tours, check-ins, cancellations, and assist fellow team members to keep the club neat and welcoming. Strong communication and basic computer skills are required, with a focus on excellent customer service and problem solving.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Fargo, ND seeks a Customer Service Representative to greet members, answer questions, and drive positive experiences at the front desk.

You will handle member sign-ups, tours, check-ins, cancellations, and assist fellow team members to keep the club neat and welcoming. Strong communication and basic computer skills are required, with a focus on excellent customer service and problem solving.