Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Free uniforms

Health insurance

Vision insurance

Wellness resources

Dental insurance

Flexible schedule

Job summary

Planet Fitness PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to greet members and provide exceptional service at the front desk.

You will handle inquiries, schedule tours, assist with sign-ups and check-ins, and help keep the club clean and welcoming for all guests. This role emphasizes strong communication, reliability, and a friendly, solution-oriented approach to member needs.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a positive customer experience.
• Answer phone calls courteously and assist with questions.
• Handle information calls and tours for prospects.
• Assist in member check-ins, sign-ups, cancellations, and updating member records.
• Maintain club cleanliness and order.

Skills

Customer service

Front desk operations

Communication skills

Problem solving

Listening

Job description

Planet Fitness PF Baseline Fitness in Fargo, ND is seeking a Customer Service Representative to greet members and provide exceptional service at the front desk.

You will handle inquiries, schedule tours, assist with sign-ups and check-ins, and help keep the club clean and welcoming for all guests. This role emphasizes strong communication, reliability, and a friendly, solution-oriented approach to member needs.