Member Services & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo seeks a Customer Service Representative to deliver outstanding member experiences. You will greet guests, manage front desk duties, answer calls, and assist with tours, sign-ups, and cancellations while supporting member accounts.

You'll help with BCM amenity usage, resolve simple service issues, and maintain a welcoming, clean club environment. This role emphasizes strong communication and teamwork in a retail gym setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - PF Baseline Fitness in Fargo seeks a Customer Service Representative to deliver outstanding member experiences. You will greet guests, manage front desk duties, answer calls, and assist with tours, sign-ups, and cancellations while supporting member accounts.

You'll help with BCM amenity usage, resolve simple service issues, and maintain a welcoming, clean club environment. This role emphasizes strong communication and teamwork in a retail gym setting.