Member Experience Specialist — Flexible Schedule & Perks

ComForCare Home Care (Raleigh, NC); Minot (ND); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Job summary

Planet Fitness Baseline Fitness in Minot, ND is seeking a Customer Service Representative to greet members, handle front desk tasks, assist with inquiries, tours, and sign-ups, and ensure a welcoming, positive member experience.

Responsibilities include welcoming members, answering phones, processing sign-ups and cancellations, guiding tours, and maintaining a clean club, with emphasis on strong communication and teamwork.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Basic computer skills

Job description

Planet Fitness Baseline Fitness in Minot, ND is seeking a Customer Service Representative to greet members, handle front desk tasks, assist with inquiries, tours, and sign-ups, and ensure a welcoming, positive member experience.

Responsibilities include welcoming members, answering phones, processing sign-ups and cancellations, guiding tours, and maintaining a clean club, with emphasis on strong communication and teamwork.