Member Experience & Sales Concierge

Planet Fitness; Bismarck (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Job summary

Planet Fitness - PF Baseline Fitness in Bismarck, ND seeks a Customer Service Representative to provide a superior member experience and support new member sales at the front desk.

Responsibilities include greeting members, handling front desk tasks, answering calls, coordinating tours, assisting with sign-ups and check-ins, and communicating with the Club Manager for issue resolution. A friendly, professional demeanor and strong customer service skills are required.

Qualifications

• Must demonstrate honesty and a strong work ethic.
• Excellent customer service skills to engage members and guests.
• Basic computer skills to manage member data and front desk tasks.

Responsibilities

• Greet and meet potential members, delivering a positive customer experience.
• Handle front desk tasks and manage daily member interactions.
• Answer phone calls politely and assist with inquiries.
• Coordinate information calls and tours for prospective members.
• Assist with member sign-ups, cancellations, and check-ins as needed.
• Escalate issues to the Club Manager or supervisor as appropriate.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Bismarck, ND seeks a Customer Service Representative to provide a superior member experience and support new member sales at the front desk.

Responsibilities include greeting members, handling front desk tasks, answering calls, coordinating tours, assisting with sign-ups and check-ins, and communicating with the Club Manager for issue resolution. A friendly, professional demeanor and strong customer service skills are required.