Member Experience Specialist – Front Desk

Planet Fitness - PF Baseline Fitness; Minot (ND); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one

family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Minot, North Dakota. The role centers on welcoming potential members, guiding tours, handling front desk duties, processing sign-ups and cancellations, updating member accounts, and resolving service questions in collaboration with the Club Manager and leadership team.

The position emphasizes delivering exceptional customer service, maintaining a clean and welcoming club environment, and supporting a positive

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer calls, take info calls and tours, assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and update member accounts.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Strong customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative in Minot, North Dakota. The role centers on welcoming potential members, guiding tours, handling front desk duties, processing sign-ups and cancellations, updating member accounts, and resolving service questions in collaboration with the Club Manager and leadership team.

The position emphasizes delivering exceptional customer service, maintaining a clean and welcoming club environment, and supporting a positive