Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Fargo (ND); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness - PF Baseline Fitness in Fargo seeks a Customer Service Representative to greet members, drive new member sales, and create a positive member experience through outstanding service.

The role involves front desk duties: answering calls, giving tours, processing sign-ups and cancellations, updating member information, and guiding members through services. You will help keep the club clean and welcoming while addressing inquiries with professionalism.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks: answer phones, take info calls and tours, assist in sign-ups, cancellations, BCM amenity usage, and update member accounts.
• Facilitate member services issues and forward to the Club Manager or supervisor as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Honesty

Customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Fargo seeks a Customer Service Representative to greet members, drive new member sales, and create a positive member experience through outstanding service.

The role involves front desk duties: answering calls, giving tours, processing sign-ups and cancellations, updating member information, and guiding members through services. You will help keep the club clean and welcoming while addressing inquiries with professionalism.