Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Burlington (NJ); On-site; USD 19,000 - 29,000; Full time

Job summary

Planet Fitness in Burlington, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

You will greet members, answer phones, check in, sign up new members, lead tours, process account updates, and escalate issues as needed while maintaining a clean club and friendly environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Skills

Customer service

Computer skills

Fitness passion

Positive attitude

Punctuality

Active listening

Diplomacy

Problem solving

Education

High School diploma/GED

Job description

Planet Fitness in Burlington, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

You will greet members, answer phones, check in, sign up new members, lead tours, process account updates, and escalate issues as needed while maintaining a clean club and friendly environment.