Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 19,286 - 24,796; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role includes greeting members, answering phones, checking in members, conducting tours, updating accounts, and maintaining a clean club. A high school diploma and 18+ are required; prior customer service and a passion for fitness are preferred.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Positive, upbeat attitude.
• Punctual and reliable.
• Strong customer service and communication skills.
• Good listener with empathy and problem-solving.
• Diplomacy in all interactions; professional language.
• High School diploma or GED; 18 years or older.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Handle front desk tasks: answer phones, check-in members, assist with tours and new sign-ups.
• Update member accounts as needed; process questions and concerns.
• Escalate issues to management when necessary.
• Help maintain club cleanliness and organization.

Skills

Customer service

Basic computer

Fitness passion

Positive attitude

Punctuality

Professional communication

Active listening

Diplomacy

High school diploma

18+

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

The role includes greeting members, answering phones, checking in members, conducting tours, updating accounts, and maintaining a clean club. A high school diploma and 18+ are required; prior customer service and a passion for fitness are preferred.