Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Burlington Township (NJ); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members, answer questions, process sign-ups and assist with tours.

This role requires strong communication, punctuality and a passion for fitness. You will help maintain a clean, welcoming club and respond to member needs with professionalism.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally with members and coworkers.
• Strong listening with empathy and problem solving.
• Diploma or GED equivalent.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and escalate to management as needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Problem solving

Empathy

Listening skills

Education

High School diploma or GED

Tools

Basic computer skills

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members, answer questions, process sign-ups and assist with tours.

This role requires strong communication, punctuality and a passion for fitness. You will help maintain a clean, welcoming club and respond to member needs with professionalism.