Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and top-tier customer service.

You will greet members, assist with sign-ups, answer calls, check-in members, give tours, and help keep the club clean and welcoming for everyone.

The role requires a friendly, reliable individual with basic computer skills and a passion for fitness, able to communicate effectively and work well with staff.

Qualifications

• Minimum high school diploma or GED.
• Strong customer-service orientation.
• Ability to greet and assist members and guests.
• Basic computer skills and phone etiquette.
• Reliable and punctual.
• Team player with positive attitude.
• Must be 18 or older.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Assist with account updates.
• Resolve member questions or escalate to management.
• Maintain clean and neat club environment.

Skills

Customer service

Communication

Problem solving

Empathy

Listening

Education

High School diploma or GED

Job description

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and top-tier customer service.

You will greet members, assist with sign-ups, answer calls, check-in members, give tours, and help keep the club clean and welcoming for everyone.

The role requires a friendly, reliable individual with basic computer skills and a passion for fitness, able to communicate effectively and work well with staff.