Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 18,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting members, handling front desk activities, assisting with new member sign-ups and tours, updating member accounts, and maintaining club cleanliness. The role requires excellent communication, punctuality, and a friendly, professional demeanor.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact positively and professionally with members and co-workers.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, check members in, sign up new members, take tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the club's neatness and cleanliness.

Skills

Customer service

Computer proficiency

Strong listener

Diplomacy

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Responsibilities include greeting members, handling front desk activities, assisting with new member sign-ups and tours, updating member accounts, and maintaining club cleanliness. The role requires excellent communication, punctuality, and a friendly, professional demeanor.