Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members, prospective members, and guests with a friendly attitude and handle all check-in and sign-up tasks.

Responsibilities include updating member accounts, answering questions, guiding tours, and resolving issues promptly while helping to maintain a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Strong, positive attitude and reliability.
• Excellent interpersonal and listening skills.
• Ability to interact professionally with members and staff.
• Diplomatic in all interactions; professional language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign-ups, tours.
• Update member accounts as needed.
• Respond to questions and concerns, escalate to management when appropriate.
• Help maintain cleanliness and order in the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Empathy & problem solving

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members, prospective members, and guests with a friendly attitude and handle all check-in and sign-up tasks.

Responsibilities include updating member accounts, answering questions, guiding tours, and resolving issues promptly while helping to maintain a clean, welcoming club environment.