Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness

Berlin Township (NJ)

On-site

USD 26,000 - 38,000

Full time

5 days ago
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Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members, prospective members, and guests with a friendly attitude and handle all check-in and sign-up tasks.

Responsibilities include updating member accounts, answering questions, guiding tours, and resolving issues promptly while helping to maintain a clean, welcoming club environment.

Qualifications

  • Customer service background preferred.
  • Basic computer proficiency.
  • Strong, positive attitude and reliability.
  • Excellent interpersonal and listening skills.
  • Ability to interact professionally with members and staff.
  • Diplomatic in all interactions; professional language.

Responsibilities

  • Greet members, prospective members and guests with exceptional service.
  • Handle front desk activities: answer phones, check in members, sign-ups, tours.
  • Update member accounts as needed.
  • Respond to questions and concerns, escalate to management when appropriate.
  • Help maintain cleanliness and order in the club.

Skills

Customer service
Basic computer skills
Positive attitude
Punctuality
Professional communication
Empathy & problem solving
Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members, prospective members, and guests with a friendly attitude and handle all check-in and sign-up tasks.

Responsibilities include updating member accounts, answering questions, guiding tours, and resolving issues promptly while helping to maintain a clean, welcoming club environment.

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