Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 2,066,400 - 2,755,200; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests. You will greet people, answer questions, assist with sign-ups and tours, and help keep the club welcoming and well organized.

You must be reliable, punctual and enthusiastic about fitness. The role emphasizes strong communication, active listening, diplomacy, and teamwork, with

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer literacy

Communication

Punctuality

Positive attitude

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering a high level of customer service to members, prospective members and guests. You will greet people, answer questions, assist with sign-ups and tours, and help keep the club welcoming and well organized.

You must be reliable, punctual and enthusiastic about fitness. The role emphasizes strong communication, active listening, diplomacy, and teamwork, with