Member Experience Specialist — Front Desk

Planet Fitness - NJ/MA One World Fitness; Berlin Township (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members and guests, answer questions, process check-ins, and guide prospective members through tours, all while maintaining a friendly, professional demeanor in a fast-paced gym environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones, check-ins, new member sign-up, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication skills

Positive attitude

Punctuality

Active listening

Empathy

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members and guests, answer questions, process check-ins, and guide prospective members through tours, all while maintaining a friendly, professional demeanor in a fast-paced gym environment.