Fitness Club Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Westmont (NJ); On-site; USD 16,531 - 20,664; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Westmont, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, handle front desk duties, check in members, assist with new sign-ups and tours, update member accounts, answer questions, and help keep the club clean and welcoming.

Qualifications

• Experience in customer-facing roles preferred.
• Basic computer skills and familiarity with point-of-sale systems.
• Excellent communication and interpersonal skills.
• Positive, upbeat attitude and reliability.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities: answer phones, assist callers with questions.
• Check members into the system and assist with new member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Strong communication

Punctuality

Empathy

Diplomacy

Active listening

Education

High School diploma or GED

Job description

Planet Fitness - NJ/MA One World Fitness in Westmont, NJ is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet members, handle front desk duties, check in members, assist with new sign-ups and tours, update member accounts, answer questions, and help keep the club clean and welcoming.