Member Experience Specialist (Front Desk & Sales)

ComForCare Home Care (Raleigh, NC); Moorhead (MN); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Opportunity for advancement

Training & development

Employee discounts

Wellness resources

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, and provide a positive member experience at the front desk.

The role includes processing member sign-ups, tours, check-ins, cancellations, and assisting with BCM amenity usage, with a focus on service excellence and maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great customer experience.
• Answer phone calls professionally and handle information requests.
• Process member sign-ups, check-ins, and account updates.

Skills

Customer service

Communication skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, and provide a positive member experience at the front desk.

The role includes processing member sign-ups, tours, check-ins, cancellations, and assisting with BCM amenity usage, with a focus on service excellence and maintaining a clean, welcoming club environment.