Membership Sales & Front Desk Specialist

Planet Fitness - Baseline Fitness; Eden Prairie (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a Front Desk Associate to drive new member sales and ensure a positive member experience. You will greet visitors, sign up new members, perform check-ins, provide tours, and assist with account changes.

You will manage front desk tasks, answer information calls, help resolve member questions by escalating to the Club Manager, and maintain a clean, welcoming gym environment.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Handle front desk tasks, info calls, member check-ins and signup new members.
• Give potential members tours and assist with account changes.
• Address member services issues and escalate to Club Manager as needed.
• Keep the club clean and organized.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness is seeking a Front Desk Associate to drive new member sales and ensure a positive member experience. You will greet visitors, sign up new members, perform check-ins, provide tours, and assist with account changes.

You will manage front desk tasks, answer information calls, help resolve member questions by escalating to the Club Manager, and maintain a clean, welcoming gym environment.