Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Centennial (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership (self + 1)

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a Front Desk / Member Services Associate to greet potential members and provide an outstanding customer experience at the front desk. You will handle calls, tours, sign-ups, and account updates while maintaining a clean, welcoming club environment.

The role emphasizes strong communication, reliability, and the ability to assist members and guests with questions, payments, and memberships.

Qualifications

• Customer service experience preferred; greeting and assisting members.
• Able to operate front desk tasks and answer phones.
• Ability to lift up to 50 lbs as required.

Responsibilities

• Greet and assist potential members, providing a great customer experience.
• Answer phone calls politely and address questions or concerns.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and forward to the Club Manager/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Excellent customer service

Communication skills

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a Front Desk / Member Services Associate to greet potential members and provide an outstanding customer experience at the front desk. You will handle calls, tours, sign-ups, and account updates while maintaining a clean, welcoming club environment.

The role emphasizes strong communication, reliability, and the ability to assist members and guests with questions, payments, and memberships.