Member Experience & Sales Concierge

Baseline Fitness; Sioux Falls (SD); On-site; USD 24,000 - 36,000; Full time

Job summary

Baseline Fitness in Sioux Falls is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, manage front desk tasks, handle calls, and assist with sign-ups, cancellations, and member accounts.

The role emphasizes friendly communication and teamwork within a supportive health-focused setting. Join a dynamic team committed to helping members achieve their fitness goals while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Baseline Fitness in Sioux Falls is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, manage front desk tasks, handle calls, and assist with sign-ups, cancellations, and member accounts.

The role emphasizes friendly communication and teamwork within a supportive health-focused setting. Join a dynamic team committed to helping members achieve their fitness goals while maintaining a clean, welcoming club environment.