Member Experience Concierge

Baseline Fitness; Dubuque (IA); On-site; USD 12,501 - 17,805; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will engage with members, guests, and prospective members to foster a welcoming atmosphere.

Responsibilities include front desk tasks, tours, sign-ups, cancellations, and maintaining accurate member information. Strong communication and problem-solving skills are essential in this role.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer phone calls and handle front desk inquiries professionally.
• Collect information, schedule tours, and assist with sign-ups.

Skills

Customer service

Honesty

Basic computer skills

Job description

Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will engage with members, guests, and prospective members to foster a welcoming atmosphere.

Responsibilities include front desk tasks, tours, sign-ups, cancellations, and maintaining accurate member information. Strong communication and problem-solving skills are essential in this role.