Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Sioux Falls (SD); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Sioux Falls, SD seeks a front desk associate to assist in gym operations and deliver outstanding member service. You will handle member check-ins, sign-ups, cancellations, and inquiries while providing welcoming tours to prospective members.

The role emphasizes team support, training assistance, and maintaining a positive club image, with involvement in marketing and supplies management as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure a positive member experience.
• Front desk tasks: answer phone calls politely, take information calls, and assist with questions or concerns.
• Assist in member check-ins, sign-ups, cancellations and updating member accounts.
• Provide gym tours and meet potential members.
• Support club manager and team in maintaining cleanliness and appearance.
• Help manage marketing promotions and inventory tracking.

Skills

Customer service

Communication

Leadership

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Sioux Falls, SD seeks a front desk associate to assist in gym operations and deliver outstanding member service. You will handle member check-ins, sign-ups, cancellations, and inquiries while providing welcoming tours to prospective members.

The role emphasizes team support, training assistance, and maintaining a positive club image, with involvement in marketing and supplies management as needed.