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Remote Customer Success Specialist for Self-Directed IRAs
Job summary
A leading retirement account provider based in Sioux Falls is seeking a Customer Success Specialist to assist clients in managing their self-directed retirement accounts. This remote position requires strong communication skills and customer service experience. You'll build trust with customers, guide them through inquiries, and collaborate with teams to ensure satisfaction. Competitive compensation starting at $20/hr with full benefits is offered, along with an opportunity for career growth in a supportive environment.
Benefits
Qualifications
- 2 years of customer service experience required.
- Proven customer support experience or experience as a Customer Success Professional.
- Strong verbal and written communication skills.
Responsibilities
- Use chats, phone calls, and emails to provide proactive recommendations.
- Build trust and rapport with customers and educate them on products.
- Collaborate with teams to ensure customer satisfaction.
Skills
Education
Tools
- ...
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.