Member Experience & Sales Associate

Baseline Fitness; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Sioux Falls, SD is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience at the front desk. You will greet guests, assist with tours, process sign-ups and address inquiries to ensure a welcoming environment.

The role reports to the Club Manager and involves assisting with member services while maintaining a clean, functional club for all visitors and members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and assist with questions or concerns.
• Answering phone calls in a polite and friendly manner.
• Take information calls and tours, assist in member sign-ups and cancellations.
• Assist in member check-ins and updating member account information.
• Facilitate member services issues and forward to the Club Manager or lead as needed.
• Help maintain the neatness/cleanliness of the club.

Job description

Planet Fitness - PF Baseline Fitness in Sioux Falls, SD is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience at the front desk. You will greet guests, assist with tours, process sign-ups and address inquiries to ensure a welcoming environment.

The role reports to the Club Manager and involves assisting with member services while maintaining a clean, functional club for all visitors and members.