Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Faribault (MN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk team member to create a positive experience for members and guests. You will greet visitors, answer calls, schedule tours, and assist with sign-ups and check-ins.

Responsibilities include maintaining a welcoming environment, handling basic account updates, and supporting club operations. Excellent customer service and communication skills are essential for success in this role.

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Active listening and empathy in interactions with members and guests.
• Clear, respectful communication with team and managers.
• Strong problem-solving to resolve member issues efficiently.
• Ability to work well in a team environment and adapt to change.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Answer phone calls politely and provide information or direct to the right person.
• Give information, schedule tours, and handle front desk activities.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Maintain club cleanliness and report issues to the Manager.

Skills

Customer Service

Listening

Communication

Teamwork

Problem Solving

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk team member to create a positive experience for members and guests. You will greet visitors, answer calls, schedule tours, and assist with sign-ups and check-ins.

Responsibilities include maintaining a welcoming environment, handling basic account updates, and supporting club operations. Excellent customer service and communication skills are essential for success in this role.