Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Cathedral City (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one per}}

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly, customer-focused team member to drive new member sales and deliver a superior club experience. You will greet guests, conduct club tours, handle sign-ups and member inquiries, and support check-ins and account updates.

The role emphasizes courteous communication, problem solving, and collaboration with the Club Manager and team. This position offers employee benefits including health-related coverage, a free gym membership for the employee

Qualifications

• Customer service experience is preferred.
• Ability to listen actively and empathize with members and guests.
• Strong problem-solving and decision-making skills.
• Diplomacy and tact in all interactions.
• Clear communication with supervisors and colleagues.
• Basic computer skills for check-ins and sign-ups.

Responsibilities

• Greet and assist potential and current members, delivering a positive experience.
• Handle front desk tasks including answering calls, tours, sign-ups, cancellations, and updating member info.
• Assist with member check-ins and amenity usage; escalate issues to a supervisor as needed.
• Maintain club cleanliness and prepare a welcoming environment for guests.
• Support team and communicate any concerns to the Club Manager or Team Lead.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Basic computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a friendly, customer-focused team member to drive new member sales and deliver a superior club experience. You will greet guests, conduct club tours, handle sign-ups and member inquiries, and support check-ins and account updates.

The role emphasizes courteous communication, problem solving, and collaboration with the Club Manager and team. This position offers employee benefits including health-related coverage, a free gym membership for the employee