Member Experience & Sales Concierge

Planet Fitness - Baseline Fitness; Fargo (ND); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk associate to greet potential members and deliver a positive customer experience. You will handle sign-ups, tours, check-ins, and account changes with a focus on service quality.

The role requires standing and walking most of the shift, strong communication, and the ability to lift up to 50 lbs periodically. Join a team that values customer service and gym cleanliness.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, info calls, check-ins, sign-ups, tours, and account changes.
• Facilitate member services issues and escalate as needed to Club Manager/Assistant Manager.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a front desk associate to greet potential members and deliver a positive customer experience. You will handle sign-ups, tours, check-ins, and account changes with a focus on service quality.

The role requires standing and walking most of the shift, strong communication, and the ability to lift up to 50 lbs periodically. Join a team that values customer service and gym cleanliness.