Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Saint Paul (MN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental & Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, and guide tours, delivering a welcoming, high‑quality experience. You will handle front desk tasks, manage sign-ups, cancellations, and member data with a friendly, service‑oriented approach.

The role emphasizes teamwork, clear communication, and problem solving to ensure every guest has a positive visit while maintaining a clean, organized club environment.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Strong communication

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, and guide tours, delivering a welcoming, high‑quality experience. You will handle front desk tasks, manage sign-ups, cancellations, and member data with a friendly, service‑oriented approach.

The role emphasizes teamwork, clear communication, and problem solving to ensure every guest has a positive visit while maintaining a clean, organized club environment.