Member Experience & Front Desk Sales Concierge

ComForCare Home Care (Raleigh, NC); New Iberia (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, and guide tours. You will handle front desk tasks, support sign-ups and check-ins, and help resolve member inquiries to ensure a positive experience.

The role emphasizes strong customer service, basic computer skills, and a neat, welcoming club environment. Responsibilities include answering calls, assisting with tours, and maintaining member information while upholding excellent

Qualifications

• Greet and assist potential members and guests with a welcoming attitude.
• Assist at the front desk and handle inquiries efficiently.
• Provide information about memberships, tours and services.
• Maintain a clean, organized and friendly club environment.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service

Basic computer proficiency

Honesty and work ethic

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, and guide tours. You will handle front desk tasks, support sign-ups and check-ins, and help resolve member inquiries to ensure a positive experience.

The role emphasizes strong customer service, basic computer skills, and a neat, welcoming club environment. Responsibilities include answering calls, assisting with tours, and maintaining member information while upholding excellent