Member Experience & Sales Concierge

Planet Fitness - PF Baseline Fitness; West Des Moines (IA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and one

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to help drive new member sales and deliver a superior member experience. You will assist guests at the front desk, conduct tours, and support membership sign-ups and inquiries.

Responsibilities include greeting members, answering calls, processing sign-ups, and maintaining accurate member information while contributing to a clean, welcoming club environment.

Qualifications

• Honesty and a strong work ethic.
• Excellent customer service skills and a helpful attitude.
• Basic computer proficiency and comfort with front desk tasks.

Responsibilities

• Greet and meet potential members, providing a positive experience.
• Handle front desk tasks: answer calls, provide information, give tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.

Skills

Honesty

Customer service

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to help drive new member sales and deliver a superior member experience. You will assist guests at the front desk, conduct tours, and support membership sign-ups and inquiries.

Responsibilities include greeting members, answering calls, processing sign-ups, and maintaining accurate member information while contributing to a clean, welcoming club environment.