Member Experience & Front Desk Concierge

Planet Fitness - PF Baseline Fitness; Monument (CO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver exceptional service, supporting member check-ins, sign-ups, cancellations, and tours. You will manage front desk tasks, answer inquiries, and assist with account updates.

The role emphasizes a positive member experience, teamwork, and professionalism within a fitness club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks, including answering calls and scheduling tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and questions and forward to the appropriate manager.

Skills

Customer service

Communication

Listening

Problem solving

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver exceptional service, supporting member check-ins, sign-ups, cancellations, and tours. You will manage front desk tasks, answer inquiries, and assist with account updates.

The role emphasizes a positive member experience, teamwork, and professionalism within a fitness club environment.