Member Experience & Sales Concierge

Planet Fitness - PF Baseline Fitness; Saint Paul (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Accident Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will provide excellent service to members, prospective members, and guests at the front desk.

You will greet potential members, manage front desk tasks, answer calls, conduct tours, and assist with sign-ups, check-ins, and account updates while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and assist with inquiries.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will provide excellent service to members, prospective members, and guests at the front desk.

You will greet potential members, manage front desk tasks, answer calls, conduct tours, and assist with sign-ups, check-ins, and account updates while maintaining a clean, welcoming club environment.