Member Experience & Sales Associate

Planet Fitness - Baseline Fitness; Grand Junction (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self & family

Health, Dental and Vision Insurance

Short Term Disability

Critical Illness Insurance

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member experiences and deliver exceptional customer service. You will greet guests, conduct tours, process sign-ups, and help manage member accounts while maintaining a clean, welcoming club environment.

This role emphasizes teamwork, effective communication, and problem solving to support a positive member journey. Excellent communication, active listening, and diplomacy are valued to ensure every member

Qualifications

• Customer service experience preferred.
• Good communication and active listening skills required.
• Ability to work in a team and handle inquiries efficiently.

Responsibilities

• Greet and assist potential and current members, delivering a positive experience.
• Answer phone calls and provide information about memberships and tours.
• Process sign-ups, cancellations, and member account updates.
• Assist in member check-ins and amenity usage, escalate issues as needed.
• Maintain clean and welcoming front desk area.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Teamwork

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to drive new member experiences and deliver exceptional customer service. You will greet guests, conduct tours, process sign-ups, and help manage member accounts while maintaining a clean, welcoming club environment.

This role emphasizes teamwork, effective communication, and problem solving to support a positive member journey. Excellent communication, active listening, and diplomacy are valued to ensure every member