Member Experience Specialist: Front Desk & Member Sales

Baseline Fitness; Lafayette (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free Membership for self and one other

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative for Baseline Fitness location to greet members, assist with sign-ups, check-ins, tours, and front desk duties, all aimed at delivering a positive member experience. The role requires strong customer service, basic computer skills, and the ability to stand and walk for most of the shift.

Flexible full-time/part-time, non-supervisor, non-exempt status offered with a benefits package including health, dental, and vision insurance and

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative for Baseline Fitness location to greet members, assist with sign-ups, check-ins, tours, and front desk duties, all aimed at delivering a positive member experience. The role requires strong customer service, basic computer skills, and the ability to stand and walk for most of the shift.

Flexible full-time/part-time, non-supervisor, non-exempt status offered with a benefits package including health, dental, and vision insurance and