Member Experience & Sales Specialist

Planet Fitness - Baseline Fitness; Maple Grove (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one</

Family member or friend

Job summary

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members and provide an outstanding customer experience. You will handle front desk duties, answer calls, conduct tours, and assist with sign-ups, cancellations, and account updates.

The role supports a clean, welcoming club environment and teamwork with the management team. The position emphasizes strong communication, active listening, and problem solving to resolve member inquiries and ensure

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Standing and walking 75% of the shift; lifting up to 50 lbs less than 30% of the time.

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Answer phone calls in a polite, friendly manner.
• Take info calls and tours; assist in member check-ins, sign-ups, cancellations, and BCM amenity usage.
• Update member account information and forward complex issues to a supervisor.
• Help maintain club cleanliness and organization.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Teamwork

Tools

Basic Computer Proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a friendly front desk associate to greet potential members and provide an outstanding customer experience. You will handle front desk duties, answer calls, conduct tours, and assist with sign-ups, cancellations, and account updates.

The role supports a clean, welcoming club environment and teamwork with the management team. The position emphasizes strong communication, active listening, and problem solving to resolve member inquiries and ensure