Member Experience & Front Desk Sales Associate

Baseline Fitness; San Bernardino (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer calls, schedule tours, and support sign-ups. The role emphasizes friendly, professional service and accurate account updates.

You will assist with check-ins, cancellations, and amenity usage, while maintaining club cleanliness. The position offers hourly compensation of $16.90 and both full-time and part-time schedules.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a great customer experience.
• Handle front desk tasks and answer phone inquiries courteously.
• Take info calls and tours to convert prospects.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member information.
• Escalate member services issues to Club Manager/Team Lead when needed.
• Maintain the club's neatness and cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness Baseline Fitness is seeking a Customer Service Representative to greet members, handle front desk tasks, answer calls, schedule tours, and support sign-ups. The role emphasizes friendly, professional service and accurate account updates.

You will assist with check-ins, cancellations, and amenity usage, while maintaining club cleanliness. The position offers hourly compensation of $16.90 and both full-time and part-time schedules.