Member Experience & Retention Specialist

YouFit; Boca Raton (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

YouFit Gyms in Boca Raton, FL is seeking a Part Time Member Experience Specialist to deliver outstanding member service, greet guests, and support the membership experience. You will manage check-ins, answer inquiries, process payments, and help retain members while upholding gym standards.

Responsibilities include guiding tours, handling calls, ensuring cleanliness, and assisting with events to boost member engagement.

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.
• Strong customer service skills.
• Basic cash handling and POS experience.
• Ability to maintain gym cleanliness and safety standards.
• Team-oriented and proactive problem-solver.

Responsibilities

• Deliver Outstanding Member Service – create a welcoming environment and greet members.
• Monitor Gym Access – ensure active accounts and proper check-ins.
• Handle Member accounts – assist with account questions and updates.
• Answer and Direct Calls – manage calls and route inquiries appropriately.
• Assist with Membership & Personal Training Retention – engage with members to retain services.
• Perform Opening & Closing Duties – follow procedures to open/close the gym.
• Process Payments & Manage Cash Drawer – handle transactions and balance cash drawer.
• Enforce Gym Policies & Maintain Standards – ensure policy adherence.
• Assist with Gym Cleanliness – complete cleaning checklists and maintenance tasks.
• Report Safety, Facility, or Equipment Concerns – identify and report hazards to management.
• Maintain Cleanliness of All Gym Areas – keep restrooms, locker rooms, and workout spaces clean.
• Clean & Sanitize Fitness Equipment – wipe down cardio and strength equipment.
• Empty Trash & Restock Supplies – manage waste and restock supplies.
• Clean & Maintain Flooring – sweep, mop, and vacuum floors.
• Handle Emergency Cleaning Situations – respond to spills or messes promptly.
• Monitor & Report Cleaning Supply Levels – track usage and request restocks.
• Ensure Proper Use of Cleaning Equipment & Chemicals – follow safety guidelines.
• Deliver an Engaging Gym Experience – guide tours and present memberships.
• Support Events – assist with member appreciation days and promotions.

Skills

Customer Service

Cash Handling

English Proficiency

Job description

YouFit Gyms in Boca Raton, FL is seeking a Part Time Member Experience Specialist to deliver outstanding member service, greet guests, and support the membership experience. You will manage check-ins, answer inquiries, process payments, and help retain members while upholding gym standards.

Responsibilities include guiding tours, handling calls, ensuring cleanliness, and assisting with events to boost member engagement.