Member Experience & Retention Specialist

YouFit; Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

YouFit Gyms is seeking a part-time Member Experience Specialist in Hollywood, FL to deliver outstanding service, greet guests, and support memberships. You will manage check-ins, assist with accounts, and help maintain a welcoming, clean gym environment.

You’ll also participate in tours for prospects and retention efforts. Role emphasizes customer service excellence, POS transactions, and event support, with opportunities for bonuses based on performance.

Qualifications

• Must be at least 18 years old.
• Proficient in reading, speaking, and writing in English; multilingual is a plus.
• Flexible hours including mornings, evenings, weekends and holidays.

Responsibilities

• Deliver outstanding member service and greet guests.
• Monitor gym access, check-in and follow policies.
• Assist with membership and payments at the POS.
• Provide tours to prospects and support memberships.
• Maintain gym cleanliness and safety.
• Assist with events and member retention tasks.
• Support with opening & closing duties and safety reporting.

Skills

Customer service

Cash handling

Multitasking

Communication

English fluency

Teamwork

Problem-solving

Tools

POS system

Checkout software

Job description

YouFit Gyms is seeking a part-time Member Experience Specialist in Hollywood, FL to deliver outstanding service, greet guests, and support memberships. You will manage check-ins, assist with accounts, and help maintain a welcoming, clean gym environment.

You’ll also participate in tours for prospects and retention efforts. Role emphasizes customer service excellence, POS transactions, and event support, with opportunities for bonuses based on performance.