Member Experience Pro — Gym Concierge & Retention

YouFit; Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

YouFit Gyms is seeking a Part Time Member Experience Specialist in North Lauderdale, FL. You will create a welcoming environment, greet members, and support overall gym operations.

This role emphasizes exceptional customer service, membership inquiries, and daily interactions with members and guests to ensure a top-tier experience. Responsibilities include handling account questions, payments, check-ins, and promoting memberships and other offerings while upholding YouFit policies.

Qualifications

• Excellent customer service skills and a welcoming demeanor.
• Ability to handle transactions and balance cash drawer.
• Strong communication with members, guests, and team members.
• Comfort with basic computer tasks and club management systems.

Responsibilities

• Deliver outstanding member service and greet members and guests.
• Monitor gym access and verify active accounts.
• Assist with member accounts, questions, and updates by phone or in person.
• Answer calls, route inquiries, and provide accurate information.
• Support membership and personal training retention efforts.
• Perform opening/closing duties and ensure facility readiness.
• Process payments and manage cash drawer with proper procedures.
• Enforce gym policies and maintain clean, safe facilities.
• Maintain cleanliness of all gym areas and equipment.
• Report safety, facility, or equipment concerns to management.

Skills

Customer Service

Cash Handling

POS Transactions

Communication

Multitasking

Teamwork

Tools

POS System

Job description

YouFit Gyms is seeking a Part Time Member Experience Specialist in North Lauderdale, FL. You will create a welcoming environment, greet members, and support overall gym operations.

This role emphasizes exceptional customer service, membership inquiries, and daily interactions with members and guests to ensure a top-tier experience. Responsibilities include handling account questions, payments, check-ins, and promoting memberships and other offerings while upholding YouFit policies.