Member Experience Leader: Frontline Excellence

BJ's Wholesale Club, Inc.; Tyler (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ's Memberships

Generous Paid Time Off

Flexible health benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking a Member Experience Supervisor to lead Front End Leads, cashiers, and Membership Sales Ambassadors, driving service excellence and club performance. You will collaborate with the Assistant Club Manager of Member Experience to ensure policy adherence, training, and development of team members.

The role focuses on fostering a high-performing team, executing GOLD standards, and delivering a positive member experience across departments.

Qualifications

• 2 years customer service or sales experience preferred.
• High school diploma or equivalent; leadership experience preferred.
• Open shift availability required.

Responsibilities

• Lead Frontline, Membership Services Desk, and Membership Sales Ambassadors to drive membership and service.
• Recruit, train, and manage performance of FELs, cashiers, and membership ambassadors.
• Ensure staffing and processes support excellent member service and operational standards.
• Monitor policy compliance and drive club performance using data and reporting.

Skills

Leadership

Customer service

Communication

Training

Education

High school diploma

Tools

MS Word

MS Excel

Job description

BJ's Wholesale Club is seeking a Member Experience Supervisor to lead Front End Leads, cashiers, and Membership Sales Ambassadors, driving service excellence and club performance. You will collaborate with the Assistant Club Manager of Member Experience to ensure policy adherence, training, and development of team members.

The role focuses on fostering a high-performing team, executing GOLD standards, and delivering a positive member experience across departments.