Member Experience Lead - Drive Service Excellence

BJ's Wholesale Club; Willoughby (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Willoughby, OH is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, driving a positive member experience and club performance.

You will develop talent, coach teams, and ensure consistent execution of policies, while supporting daily GOLD standards, training, and leadership across departments to achieve strong results.

Qualifications

• Proven leadership and team supervision experience.
• Strong customer service or sales background preferred.
• Open shift availability and reliability required.

Responsibilities

• Lead Front End Leads, Cashiers and Membership Sales Ambassadors to deliver exceptional member service.
• Develop talent, coach, and provide regular feedback to team members.
• Ensure policy and club standards are followed and operational goals are met.
• Drive membership growth, retention, and compliance with GOLD standards.

Skills

Leadership

Customer service

Communication

Education

High school diploma

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Willoughby, OH is seeking a Member Experience Supervisor to lead Front End Leads, Cashiers and Membership Sales Ambassadors, driving a positive member experience and club performance.

You will develop talent, coach teams, and ensure consistent execution of policies, while supporting daily GOLD standards, training, and leadership across departments to achieve strong results.