Member Experience Leader - Retail Frontline

BJ's Wholesale Club; Town of Ithaca (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Plan with Company Match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Ithaca, NY is seeking a Member Experience Supervisor to lead Frontline, Membership Services, and promotions, driving club performance and member satisfaction.

You will develop talent, coach teams, ensure policy compliance, and use data to push results while maintaining GOLD standards. This role requires leadership, 2+ years customer service, open shifts, and a high school diploma; the team offers weekly pay, benefits, and growth opportunities.

Qualifications

• Strong leadership and people management skills.
• Experience in customer service or retail leadership.
• Willingness to work flexible shifts and weekends.

Responsibilities

• Lead Frontline, Membership Services Desk, and related roles to achieve membership goals.
• Recruit, train, and coach team members for consistent performance.
• Ensure staffing and processes support excellent member service.
• Drive policy compliance and use reporting to improve results.

Skills

Leadership

Customer service

Team supervision

Communication

Open shifts

MS Office tools

Education

High school diploma

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Ithaca, NY is seeking a Member Experience Supervisor to lead Frontline, Membership Services, and promotions, driving club performance and member satisfaction.

You will develop talent, coach teams, ensure policy compliance, and use data to push results while maintaining GOLD standards. This role requires leadership, 2+ years customer service, open shifts, and a high school diploma; the team offers weekly pay, benefits, and growth opportunities.