Member Experience Lead — Frontline & Growth

BJ's Wholesale Club; Tyler (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

BJ’s membership

Paid time off

Health benefits

401(k) matching

Employee stock purchase plan

Job summary

BJ’s Wholesale Club in Tyler, TX is seeking a Member Experience Supervisor to lead Frontline, Membership Services Desk, and Membership Sales Ambassador, driving club performance and ensuring exceptional member service.

You will develop talent, coach teams, and ensure staffing and policy adherence while executing corporate programs to uphold GOLD standards and deliver a superior member experience.

Qualifications

• Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
• 2 years customer service or sales experience preferred
• Open shift availability required
• Basic computer knowledge is a plus

Responsibilities

• Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions.
• Develop and manage high-performing teams with coaching and accountability.
• Ensure proper staffing and processes to support member service and execution.
• Maintain policy knowledge and ensure consistent club operation standards.
• Drive reporting and collaboration to optimize results and member experience.

Skills

Leadership capabilities

Customer service experience

Open shift availability

Education

High school diploma

College degree

Retail leadership experience

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Tyler, TX is seeking a Member Experience Supervisor to lead Frontline, Membership Services Desk, and Membership Sales Ambassador, driving club performance and ensuring exceptional member service.

You will develop talent, coach teams, and ensure staffing and policy adherence while executing corporate programs to uphold GOLD standards and deliver a superior member experience.