Member Experience Leader - Frontline Team

BJ's Wholesale Club; Town of Greece (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits (medical, dental, HSA)

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Town of Greece, NY seeks a Member Experience Supervisor to lead Frontline, Membership Services Desk, and Membership Sales Ambassadors, driving club performance and a positive member experience.

The role emphasizes developing talent, coaching, and delivering results while maintaining GOLD standards and strong member service across departments. This position is on-site with a focus on leadership and operational excellence.

Qualifications

• 2 years customer service or sales experience preferred.
• Open shift availability required.
• At least 18 years of age.
• High school diploma, college degree preferred.

Responsibilities

• Lead all Frontline, Membership Services Desk, Membership Sales Ambassador functions to drive member experience and club performance.
• Develop and manage high-performing teams through recruiting, training, and performance management.
• Ensure staffing and processes support excellent member service and execution.

Skills

Leadership

Team supervision

Training

Customer service

Education

High school diploma

College degree

Tools

MS Word

MS Excel

Email

Job description

BJ’s Wholesale Club in Town of Greece, NY seeks a Member Experience Supervisor to lead Frontline, Membership Services Desk, and Membership Sales Ambassadors, driving club performance and a positive member experience.

The role emphasizes developing talent, coaching, and delivering results while maintaining GOLD standards and strong member service across departments. This position is on-site with a focus on leadership and operational excellence.