Member Experience Leader: Elevate Service & Retention

EōS Fitness; Kendall (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Job summary

EōS Fitness in Kendall, Florida, seeks a Customer Service Leadership role focused on enhancing member experience. Candidates should demonstrate strong organizational and communication skills, as well as proven experience in customer service or front-line leadership, preferably in fitness or hospitality.

This position involves addressing member concerns, leading the front desk team, and ensuring service excellence. A supportive management team, free membership, competitive pay, and benefits are part of the offering.

Qualifications

• Proven experience in customer service or front-line leadership.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

Microsoft Office Suite

Fitness management software

Social media platforms

Job description

EōS Fitness in Kendall, Florida, seeks a Customer Service Leadership role focused on enhancing member experience. Candidates should demonstrate strong organizational and communication skills, as well as proven experience in customer service or front-line leadership, preferably in fitness or hospitality.

This position involves addressing member concerns, leading the front desk team, and ensuring service excellence. A supportive management team, free membership, competitive pay, and benefits are part of the offering.